Welcome to our company, Rainx LLP! We are committed to providing excellent services for web development, web design, mobile app development, graphic design, SEO, digital marketing, video editing, motion graphics, photo editing, and ensuring customer satisfaction.
As part of our dedication to your experience, we have established this refund policy to outline the terms and conditions regarding refunds for purchases made through our platform. Please take a moment to review the following information to understand how refunds are processed and what options are available to you: Your satisfaction is Rainx LLP’s priority, and we strive to make every transaction as smooth as possible.
Steps involved in the refund process
Coverage and scope
Rainx LLP’s is a creative digital agency based in Trivandrum, Kerala, India. Its refund policy is applicable only if your company is owned or controlled by Rainx LLP, if you’re employed or managed by Rainx LLP, and if your websites are linked to Rainx LLP’s website.
Applying a Complaint
At Rainx LLP, client satisfaction is prioritized, with a commitment to delivering projects or services with excellence. Open communication is encouraged to promptly address any concerns or dissatisfaction. Before processing a refund claim, you are requested to engage in dialogue with the team at [email protected] to explore mutually acceptable solutions. Please note that after your work starts, you will not get a refund. If you are accessing their image editing services, you are fully entitled to apply for a refund.
List of Eligibility Criteria for Refund
Certainly, when it comes to determining refund eligibility, Rainx LLP assesses it on a case-by-case basis, taking into consideration the specific service provided. Allow me to elaborate on Rainx LLP’s refund for each service:
1. Website, Web/Graphic Design
- Full Refund: A refund will be given in full if your website, web, or graphic design projects are not started or if the initial design style has not been approved. The refund process begins after the upfront payment date and may take up to 180 days.
- Partial Refund: If Rainx LLP fails to deliver according to its style approval based on the completed work,.
- No Refund: There will be no refunds if your project has been finished and uploaded to the server.
2. Logo Design/Brochure Design
- Full Refund: You can get a full refund if the project hasn’t started or if the initial design style hasn’t been approved.
- Partial Refund: You can receive a partial refund if there’s a failure to deliver policy as per Raiinx LLP’s delivery policy after the initial design style approval, proportional to the completed work.
- No Refund: No refund will be issued if your project has been completed and uploaded to the server.
3. Web Programming
- Full Refund: If the project hasn’t started yet, you will receive a full refund.
- Partial Refund: In case the project is not completed as agreed, you will receive a partial refund based on the amount of work completed.
4. Dedicated Hiring (Offshore Staffing Solution)
- Full Refund: If the project hasn’t started, you will receive a full refund.
- Proportional Refund:You will get a refund based on the work completed if you cancel the project.
5. Digital Marketing
- Full Refund: If the project is still in the planning stages, you are entitled to a complete refund.
- No Refund: Refunds will not be provided once your project has been finalized and uploaded to the server.
6. Search Engine Optimization
- Full Refund: Should the project not have commenced, you will be eligible for a full refund.
- No Refund: If your project has been completed and uploaded to the server, no refunds will be granted.
Applicability of the Delivery Policy
You must communicate and provide necessary project information within the agreed timelines for the refund policy and delivery commitments to be valid. Rainx LLP is not responsible for delays or failures caused by incomplete or delayed client communication.
Limitation of Liability
Rainx LLP’s responsibility is restricted to the worth of the unfinished project when it is cancelled. Rainx LLP is not accountable for any losses caused by services provided or not provided, or for any delays, unless there is a clear agreement in place.
Processing of refunds
This refund policy ensures that you will receive your money back in a timely manner after cancelling your purchase. For partial refunds, you can expect to see the funds returned to your account within 180 business days, while full refunds will be processed and completed in 50 business days.
The refunds will be issued through the original payment method used for the purchase, providing a seamless and efficient process for customers. This policy aims to provide transparency and clarity for you regarding the refund timeline and process, ultimately ensuring a positive experience even in the event of a cancellation.
Changes
Rainx LLP, as the governing body, possesses the full authority and discretion to modify, amend, or revise this policy at its sole discretion, without any obligation to provide prior notice to its users or stakeholders.
By choosing to avail or continue using Rainx LLP’s services, you explicitly acknowledge and consent to be bound by any alterations, updates, or modifications made to this policy, regardless of whether you have been informed of such changes.
It is your responsibility to regularly review this policy to stay informed about any revisions that may affect your rights, obligations, or privileges as a user of Rainx LLP’s services. Your continued usage of Rainx LLP’s services following any modifications to this policy shall be deemed to be your unmistakable acceptance of the revised terms and conditions.
Contact Us
Rainx LLP’s customer support team is dedicated to assisting you with any refund inquiries or feedback you may have. Please don’t hesitate to reach out to Rainx LLP at [email protected], and they will do their best to address your concerns promptly and effectively. Your satisfaction is Rainx LLP’s top priority, and they appreciate any suggestions you may have to help the